President's Welcome
On behalf of the CICRM Community, I'm honored to welcome you to CICRM. As the President of CICRM, it is with great pleasure and excitement that I extend a warm welcome to each and every member of our esteemed professional and academic community at CICRM. I am honored to lead a team of passionate individuals committed to excellence in education, research, and industry engagement.
About CICRM
CICRM is a certification body as well as a professional membership body.
We work with customer-focused organizations to develop, train, assess and certify students leading to the “Chartered Customer Service Professional” designation. CICRM supports the scientific development of customer service practitioners through the gaining of qualifications and the continuing professional development program.
Featured Programs
Why Choose Us?
A choice that makes the difference.
CICRM Updates
News
Customer Service Career Opportunities
Here we outline the opportunities that exist in the customer service sector.
Customer Profitability Analysis
This article demystifies customer profitability analysis.
Do Customer Service Executives Get the Respect they Deserve?
This article discusses about the dilemma CSEs face in organisations.
What are Customer Service Costs?
In this article, we discuss about customer service costs and their implications.