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Dr. Nkosi, President of CICRM

President's Welcome

On behalf of the CICRM Community, I'm honored to welcome you to CICRM. As the President of CICRM, it is with great pleasure and excitement that I extend a warm welcome to each and every member of our esteemed professional and academic community at CICRM. I am honored to lead a team of passionate individuals committed to excellence in education, research, and industry engagement.

About CICRM

CICRM is a certification body as well as a professional membership body.

We work with customer-focused organizations to develop, train, assess and certify students leading to the “Chartered Customer Service Professional” designation. CICRM supports the scientific development of customer service practitioners through the gaining of qualifications and the continuing professional development program.

96
% Pass Rate
4108
Graduates
17600
Members
15
Years of Existence

Why Choose Us?

A choice that makes the difference.

01

All our students are employed immediately after graduation

02

CICRM is an award-winning institution.

03

Get opportunities to interface and learn from industry leading professionals.

CICRM Updates

News

career

Customer Service Career Opportunities

Here we outline the opportunities that exist in the customer service sector.
pikaso_texttoimage_Customer-Profitability

Customer Profitability Analysis

This article demystifies customer profitability analysis.
executive

Do Customer Service Executives Get the Respect they Deserve?

This article discusses about the dilemma CSEs face in organisations.
csc

What are Customer Service Costs?

In this article, we discuss about customer service costs and their implications.
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