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CICRM – Chartered Institute of Customer Relationship Management CICRM – Chartered Institute of Customer Relationship Management
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Dr. Nkosi, President of CICRM
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4
Professional

Certified Customer Service Executive (CCSE)

5
Post Graduate

Post Graduate Diploma in Health Services Leadership and Quality Management

9
Post Graduate

Post Graduate Diploma In Total Quality Management

8
Post Graduate

Post Graduate Diploma in Consumer Protection

7
Post Graduate

Post Graduate Diploma In Contact Centre Management

6
Post Graduate

Post Graduate Diploma In Customer Relationship Management

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Professional

Advanced Diploma In Customer Relationship Management

2
Professional

Executive Diploma In Customer Relationship Management

3
Entry-Level

Executive Certificate in CRM

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Professional

Chartered Customer Service Professional (CCSP)

SEE ALL PROGRAMS

01

All our students are employed immediately after graduation

02

CICRM is an award-winning institution.

03

Get opportunities to interface and learn from industry leading professionals.
career

Customer Service Career Opportunities

Here we outline the opportunities that exist in the customer service sector.
pikaso_texttoimage_Customer-Profitability

Customer Profitability Analysis

This article demystifies customer profitability analysis.
executive

Do Customer Service Executives Get the Respect they Deserve?

This article discusses about the dilemma CSEs face in organisations.
csc

What are Customer Service Costs?

In this article, we discuss about customer service costs and their implications.
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