CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
The Chartered Institute of Customer Relationship Management (CICRM) is a premier Professional Membership, Certification, Examination and Training Institute dedicated to advancing excellence in Customer Relationship Management (CRM), Customer Experience (CX), Customer Service, Service Excellence, Contact Centre Management, AI-Driven Customer Experience, and Customer Leadership.
As a globally-oriented professional institution, CICRM develops internationally benchmarked qualifications, professional standards, industry certifications, research, consulting solutions, and executive education programmes that equip individuals and organisations to thrive in today's customer-centric economy. Our purpose is simple yet ambitious: to develop customer-focused leaders, transform organisations, and shape economies through world-class customer relationship management. Working closely with governments, universities, regulators, corporations, development partners and industry experts, CICRM is building the next generation of customer professionals capable of leading organisational transformation across the globe.
Progressive professional pathway from CCSP to CCXC, internationally benchmarked.
CRM diplomas tailored to aviation, health, telecoms, transport and public sector.
Building the next generation of AI-enabled customer experience professionals.
Members Worldwide
CICRM is the global leader in designing, developing and promoting international best practices in Customer Relationship Management — hence our vision of promoting excellence in customer relationships.
As we are globally represented, we have a sound and solid integrated customer service system that constantly feeds into our training programmes. Our highly innovative, empowered and motivated Curriculum Development and Review team works closely with industry to fully understand their needs in terms of customer service solutions.
CICRM professionals are highly adaptive to new generation thinking, technically superior and equipped with customer management experience. The depth and breadth of in-house skills, combined with world-wide industry exposure gained by individual team members over the years, earns us global respect. Leading global organisations count on CICRM to keep their customers, build market share and improve the performance of their entire workforce.
CICRM provides training for professional and academic certification of customer service professionals across the globe, and provides recognition of customer service professionals through our Professional Membership programme. CICRM offers support and guidance for lifelong learning in many countries, with delivery of courses taking place both at selected institutions across the globe, as well as online.
CICRM is committed to providing high-quality global education, training and consulting services which raise performance standards for business, encourage lifetime learning and provide professional status for individuals.
For those of you serious about creating a customer service culture and being the best in your market, we encourage you to partner with CICRM to help you deliver customer value.
Programmes designed in collaboration with industry experts.
Curricula benchmarked against global best practices.
Preparing professionals for the future of customer experience.
Learning from experienced practitioners and thought leaders.
Case studies, simulations and real-world projects.
Membership pathways that enhance professional credibility.
Training and consulting tailored to organisational needs.
Committed to building customer-centric organisations across the world.
CICRM studies are delivered through blended and distance learning. Upon registration, students are given study material and recommended textbooks. Learning takes place on a number of levels: optional tutorials where available, case study assignments, and Professional Networking Seminars. Students are actively encouraged to form study groups to discuss course material, which fosters a greater depth of learning experience.
Working in close partnership with commerce, government, education providers, international development agencies and its own professional membership, CICRM is building an enviable reputation for excellence based on global standards and integrity. We collaborate with universities, government ministries, professional bodies, corporate organisations, international partners, regulatory authorities and development agencies — and welcome new partnerships in training, research, certification, conferences, sponsorship and consultancy.
We are committed to leaving the world a better place. We pursue new technology, encourage creativity,
Our team's approach to service delivery was transformed after the CCXM programme.
CCXM Graduate
Practical, case-based learning I use every day leading our contact centre.
CCSP Graduate
Earning my Chartered designation gave me real credibility with clients.
CCXC Graduate
Our team's approach to service delivery was transformed after the CCXM programme.
CCXM Graduate
Practical, case-based learning I use every day leading our contact centre.
CCSP Graduate
Earning my Chartered designation gave me real credibility with clients.
CCXC Graduate
Members
Graduates
Pass Rate
Years of Excellence
It is my great pleasure to welcome you to the Chartered Institute of Customer Relationship Management (CICRM). Our vision is ambitious yet achievable: to become the World's Premier Authority in AI-Driven Customer Experience, Customer Service and Relationship Management by 2035. Whether you are a student beginning your professional journey, an experienced executive seeking to enhance your leadership capabilities, or a strategic partner who shares our vision, I warmly invite you to become part of the CICRM community. — Dr. Mthokozisi Tafadzwa Nkosi, President
The Chartered Institute of Customer Relationship Management (CICRM) is a professional membership body, qualification examination board, training institution and certification authority dedicated to advancing excellence in CRM, CX, Customer Service, Contact Centre Management and related disciplines.
Membership is open to customer service and CX professionals, marketing and sales professionals, contact centre staff, relationship managers, bankers, healthcare professionals, government employees, business owners, students, academics, consultants, and anyone passionate about customer excellence.
CICRM offers Professional Certificates, Executive Certificates, Diplomas, Executive Diplomas, Postgraduate Diplomas, Chartered Professional Qualifications, Short Professional Courses, Executive Development Programmes, Corporate Training, and AI Customer Experience Programmes.
Chartered Status is a professional recognition awarded to individuals who have demonstrated advanced knowledge, competence, ethical practice and commitment to continuous professional development. Chartered professionals enjoy greater credibility, increased employability and international recognition.
Yes. We design customised training programmes for organisations across sectors including banking, healthcare, insurance, government, hospitality, retail, telecommunications, education, local authorities and manufacturing.
Applications can be completed online through the Apply page on the CICRM website or by contacting our Admissions Office for assistance.
By CICRM
