CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
From entry-level certificates to Chartered professional qualifications, CICRM offers internationally benchmarked programmes across CRM, CX, Contact Centre Management and AI-Driven Customer Experience.
Have more questions? Check our help center or contact our support team
Provides learners with essential knowledge, tools and practical skills to design, deliver, measure and continuously improve customer experiences across touchpoints.
Duration: 60–80 Hours, 10 Modules
View Full DetailsProvides a comprehensive foundation in CRM principles applicable across all industries, developing professionals who can attract, retain and grow customer relationships.
Duration: 9 Months, 9 Modules
View Full DetailsPrepares aviation professionals to manage customer relationships throughout the passenger journey, from booking and airport services to in-flight experience and post-flight engagement.
Duration: 9 Months, 9 Modules
View Full DetailsDevelops professionals capable of delivering memorable guest experiences in hotels, resorts, travel agencies, tour operations and restaurants.
Duration: 9 Months, 9 Modules
View Full DetailsEquips telecommunications professionals with customer relationship competencies required to improve customer acquisition, retention, digital engagement and complaint resolution.
Duration: 9 Months, 9 Modules
View Full DetailsPrepares professionals working in road, rail, maritime and logistics organisations to deliver reliable, customer-focused transport services.
Duration: 9 Months, 9 Modules
View Full DetailsPrepares healthcare professionals to deliver patient-centred, compassionate and high-quality services, integrating CRM principles with patient experience and ethics.
Duration: 9 Months, 9 Modules
View Full DetailsStrengthens citizen-centred service delivery within government ministries, departments, agencies, local authorities and regulatory bodies.
Duration: 9 Months, 9 Modules
View Full DetailsProduces high-level CRM practitioners capable of designing, implementing, analysing and optimizing CRM systems and strategies for leadership roles in marketing, business development and CX management.
Duration: 12 Months, 120 Credits
View Full DetailsEquips graduates and professionals with advanced competencies required to lead, manage, optimise and transform modern omni-channel contact centres.
Duration: 12 Months, 10 Modules + Capstone
View Full DetailsDevelops quality leaders, managers and consultants capable of designing, implementing, monitoring and continually improving quality management systems across sectors.
Duration: 12 Months, 120 Credits
View Full DetailsEquips learners with advanced competencies in consumer rights, regulatory frameworks, market surveillance, dispute resolution and digital consumer issues.
Duration: 9–12 Months, 8 Modules + Capstone
View Full DetailsPrepares current and aspiring healthcare leaders to effectively lead, manage, transform and continuously improve health systems and healthcare organisations.
Duration: 12 Months, 120 Credits
View Full DetailsEquips healthcare professionals with advanced, evidence-based knowledge and practical skills in patient safety and infection prevention and control, aligned with WHO Core Components for IPC Programmes.
Duration: 1–2 Years, 8 Modules + Capstone
View Full DetailsAn internationally benchmarked qualification developing competent customer service practitioners capable of delivering exceptional service experiences.
Duration: 6 Months, 12 Modules
View Full DetailsPrepares middle and senior managers responsible for designing, implementing and managing customer experience programmes that improve customer satisfaction, loyalty, operational performance and organisational profitability.
Duration: 9 Months, 12 Modules
View Full DetailsDevelops executive leaders responsible for creating enterprise-wide customer experience strategies aligned with organisational vision, competitive advantage and digital transformation.
Duration: 12 Months, 12 Modules
View Full DetailsEquips professionals with the analytical skills required to measure, interpret and improve customer experiences using quantitative and qualitative data.
Duration: 9 Months, 12 Modules
View Full DetailsPrepares experienced professionals to advise organisations on customer experience transformation, service excellence, organisational culture and customer-centric business strategies.
Duration: 12 Months, 12 Modules
View Full DetailsLearning at this level involves obtaining knowledge and skills appropriate for people working semi-independently, or receiving basic supervision and training in their field of work.
Duration: Short Course
View Full DetailsDesigned to equip graduates with customer management skills at a strategic level, addressing the formulation of customer-friendly policies, standards, procedures and processes.
Duration: 15 Months
View Full DetailsDesigned for those already in employment who do not possess a relevant formal qualification in customer service, this diploma builds recognised CRM competence on the job.
Duration: 18 Months, 15 Modules
View Full DetailsAn advanced course in customer service for those who have completed the Diploma in Customer Service, Executive Diploma, or Call Centre Management.
Duration: 18 Months, 10 Modules
View Full DetailsTell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 5 minutes to complete.
Apply Now
After you submit your application, an admissions representative will contact you and will help you to participate in the online exam.
Apply Now
Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.
Apply Now
Governing, resourcing and leading AI adoption in the service function.
View Details
Turning customer data into decisions with AI-powered analysis.
View Details
Practical AI skills for service, complaints and contact centre teams.
View Details
