CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
18Sep
A twice-yearly executive conference for CEOs, Managing Directors and CX leaders — CICRM's flagship convening event. First edition scheduled for September 2026.
06Oct
An annual conference coinciding with Customer Service Week, open to all customer service professionals, staff and executives.
15Mar
A two-hour Executive AI Masterclass building awareness and buy-in for AI-enabled customer experience transformation.
22Apr
A full-day, industry-specific AI workshop identifying operational pain points and practical AI applications for CX teams.
10Jun
Rebranded awards recognising organisations demonstrating excellence in customer experience, including a new AI-enabled CX category.
