CICRM is a registered Professional Membership and Qualification Examination Board in the area of Customer Relationship Management.
Postgraduate Diploma
Equips graduates and professionals with advanced competencies required to lead, manage, optimise and transform modern omni-channel contact centres.
Program Highlights
Apply forecasting, scheduling and workforce optimisation techniques.
Evaluate AI, chatbots and cloud contact centre technologies.
Complete a workplace contact centre transformation project.
The programme blends strategic management, customer experience, technology, workforce optimisation, data analytics, leadership and quality assurance for contact centre leaders.
ResultsThe Post Graduate Diploma in Contact Centre Management programme gave me practical, industry-relevant skills I use every day.
CICRM Graduate Postgraduate
Graduates will understand the strategic function of contact centres, manage day-to-day operations, apply forecasting and workforce optimisation, and use analytics for operational and strategic improvements.
The full module structure of this programme is set out below.
Candidates must complete assignments, quizzes, case studies, practical simulations, group presentations and a capstone project (30–40% of total marks) to be awarded the Post Graduate Diploma in Contact Centre Management.
Welcome to the gateway of possibilities — your application to CICRM's Post Graduate Diploma in Contact Centre Management.
