About CICRM
The Chartered Institute of Customer Relationship Management (CICRM) is a Professional Membership and Examination Body which provides qualifications in the area of Customer Relationship Management.
CICRM is the global leader in designing, developing and promoting international best practices in Customer Relationship Management. Hence our vision of promoting excellence in customer relationships.
As we are globally represented, we have a sound and solid integrated customer service system that constantly feeds into our training programmes. Our highly innovative, empowered and motivated Curriculum Development and Review team work closely with industry to understand completely their needs in terms of customer service solutions.
CICRM professionals are highly adaptive to the new generation thinking, technically superior and equipped with customer management experience. The depth and breadth of in-house skills combined with world-wide industry exposure gained by individual team members over the years earns us global respect. Leading global organizations count on CICRM to keep their customers, build market share and improve the performance of their entire work force.
CICRM provides training for professional and academic certification of Customer Service professionals across the globe. We also provide recognition of Customer service professionals across the globe through our Professional Membership programme. The Chartered Institute of Customer Relationship Management provides support and guidance for life long learning in many countries. Delivery of CICRM courses takes place both at selected institutions across the globe, as well as online.
CICRM is committed to providing high quality global education, training and consulting services which raise performance standards for business, encourage lifetime learning and provide professional status for individuals. Working in close partnership with commerce, government, education providers, international development agencies and its own professional membership, CICRM will build an enviable reputation for excellence based on global standards and integrity.
For those of you serious about creating a customer service culture and being the best in your market, we encourage you to partner with CICRM to help you deliver customer value.
Learning and Teaching
CICRM studies are distance learning. Upon registration, students are given study material and recommended textbooks. In this regard, learning takes place on a number of levels: optional tutorials where they are available, case study assignments and Professional Networking Seminars. Students are actively encouraged to form study groups to discuss course material which fosters a greater depth learning experience
