PROGRAM DESCRIPTION
The Chartered Institute of Customer Relationship Management gives graduates of other fields of study an opportunity to equip themselves with customer service skills. The Post Graduate Diploma In Customer Relationship Management is specifically designed for such candidates.
PERIOD
The approximate duration of the course is one and a half years.
COURSES
Relationship Marketing (PGDCRM101)
Customer Service Management (PGDCRM102)
Quality Assurance and Control (PGDCRM103)
Corporate Governance (PGDCRM104)
Customer Communications (PGDCRM105)
Customer Relationship Management (PGDCRM201)
Customer Psychology (PGDCRM202)
Managing Customers Information System (PGDCRM203)
Customer Service Standards (PGDCRM204)
Consumer Protection Laws (PGDCRM205)
Dissertation (PGDCRM300)
SKILLS ACQUIRED
Students pursuing this course should demonstrate the ability to increase their depth of customer service knowledge and understanding of an area of work or study to enable them to formulate solutions and responses to complex customer problems and situations.
Qualifications such as this are appropriate for people working as higher grade supervisors, professionals or managers who need to demonstrate high levels of knowledge, a high level of work expertise in job roles and competence in managing and training others.
Course Features
- Lecture 0
- Quiz 0
- Duration 18 Months
- Skill level Expert
- Language English
- Students 33
- Assessments Yes
