PROGRAM DESCRIPTION
Health professionals in management and leadership positions have the important task of ensuring that the quality of service they provide consistently meet and exceed expected high standards. The course seeks to inculcate strong leadership capabilities for members in supervisory and management grades within various levels of health care. The programme focuses on building a strong customer oriented culture, professionalism, operational efficiency and sustainable service excellence in the health sector.
DURATION
The duration for the entire program is 18 months.
COURSES
Customer Service and Patient Engagement (PGDHSLQM101)
Personality Development and Communication Skills (PGDHSLQM102)
Quality Assurance and Control (PGDHSLQM103)
Service Quality Management (PGDHSLQM104)
Healthcare Information Systems (PGDHSLQM105)
Health Service Research in Leadership & Management (PGDHSLQM201)
Hospital Planning and Performance Management Ethics (PGDHSLQM202)
Values and Legal Framework (PGDHSLQM203)
Transformational Leadership and Management in Health (PGDHSLQM204)
Hospital and Patient Safety Management (PGDHSLQM205)
Dissertation (PGDHSLQM300)
SKILLS ACQUIRED
Students pursuing this course should demonstrate the ability to increase their depth of customer service knowledge and understanding of an area of work or study to enable them to formulate solutions and responses to complex customer problems and situations.
Qualifications such as this are appropriate for people working as senior health professionals or managers who need to demonstrate high levels of knowledge, a high level of work expertise in job roles and competence in managing and training others.
Course Features
- Lecture 0
- Quiz 0
- Duration 69 hours
- Skill level All levels
- Language English
- Students 60
- Assessments Yes
