PROGRAM DESCRIPTION
Consumer protection is an integral part of a modern, efficient, effective and just market place. Confident consumers are one of the important drivers of competitiveness. By demanding value for money, consumers provide an impetus for innovation and enhanced performance by business. This course equip professionals in the customer service sector and consumer protection in particular with the relevant and necessary skills to handle consumer issues in a professional manner.
DURATION
The duration of this program is 18 months.
COURSES
Business Management (PGDCP101)
Customer Service Management (PGDCP102)
Consumer Psychology (PGDCP103)
Contact Centre Management (PGDCP104)
Total Quality Management (PGDCP105)
E-Commerce (PGDCP201)
Customer Service Standards (PGDCP202)
Consumer Research (PGDCP203)
Service Delivery Management (PGDCP204)
Transformational Leadership (PGDCP205)
Consumer Protection: Laws, Ethics & Values (PGDCP301)
Conciliation, Mediation and Arbitration (PGDCP302)
Compliance & Enforcement (PGDCP303)
Law of Evidence (PGDCP304)
Consumer Protection Act (2019) (PGDCP305)
SKILLS ACQUIRED
Students pursuing this course should demonstrate the ability to increase their depth of customer service knowledge and understanding of an area of work or study to enable them to formulate solutions and responses to complex customer problems and situations.
Qualifications such as this are appropriate for people working as higher grade supervisors, professionals or managers who need to demonstrate high levels of knowledge, a high level of work expertise in job roles and competence in managing and training others.
Course Features
- Lecture 0
- Quiz 0
- Duration 18 Months
- Skill level Expert
- Language English
- Students 34
- Assessments Yes
