PROGRAM DETAILS
The formulation of customer friendly policies, standards, procedures and processes has generally been taken for granted. Robust customer management strategies demands skill and expertise. Hence scientific development of customer strategists is imperative. This CCSP Program was designed to equip graduates with customer management skills at a strategic level.
DURATION
The program runs for 18 months.
COURSES
Relationship Marketing (CCSP101)
Applied Customer Service Management (CCSP102)
Total Quality Management (CCSP103)
Digital Marketing (CCSP104)
Customer Psychology (CCSP105)
Consumer Protection: Laws, Ethics and Values (CCSP201)
Service Quality Management (CCSP202)
Customer Research (CCSP203)
Customer Service Standards (CCSP204)
CRM Strategy & Development (CCSP205)
Transformational Customer-Focused Leadership (CCSP301)
Service Delivery Management (CCSP302)
Customer Strategic Planning (CCSP303)
Financial Management (CCSP304)
Talent Management for Service Delivery (CCSP305)
Work Related Project (CCSP400)
SKILLS AQUIRED
Candidates at this level study highly developed and complex levels of knowledge which enables the development of in-depth and original responses to complicated and unpredictable customer service problems and situations.
Learning at this level involves the demonstration of high level specialist professional knowledge and is appropriate for senior professionals and managers. Indicative competencies involve the application of a range of fundamental principles across a wide and often unpredictable variety of contexts as well as the ability to perform technical or professional work activities in a variety of contexts with a substantial degree of personal responsibility and autonomy.
A qualification at this level is appropriate for people working as knowledge-based professionals o r in professional management positions.
Course Features
- Lecture 0
- Quiz 0
- Duration 18 Months
- Skill level Expert
- Language English
- Students 32
- Assessments Yes
