PROGRAM DESCRIPTION
Quality Assurance professionals have the important task of ensuring that products or services meet high standards.
The program aims to equip participants with appropriate skills on quality issues, concerns, industry needs, techniques, legislative norms and quality related problems arising at work places.
DURATION
This is completed over 18 months.
COURSES
Customer Service Management (PGDTQM101)
Production / Operations Management (PGDTQM102)
Quality Management (PGDTQM103)
Quality Assurance & Control (PGDTQM104)
Quality Economics (PGDTQM105)
Service Quality Management (PGDTQM201)
Customer Service Standards (PGDTQM202)
Quality Information Systems (PGDTQM203)
Consumer Protection Laws (PGDTQM204)
Research Project (PGDTQM300)
SKILLS ACQUIRED
Students pursuing this course should demonstrate the ability to increase their depth of customer service knowledge and understanding of an area of work or study to enable them to formulate solutions and responses to complex customer problems and situations.
Qualifications such as this are appropriate for people working as higher grade supervisors, professionals or managers who need to demonstrate high levels of knowledge, a high level of work expertise in job roles and competence in managing and training others.
Course Features
- Lecture 0
- Quiz 0
- Duration 18 Months
- Skill level Expert
- Language English
- Students 28
- Assessments Yes
