PROGRAM DESCRIPTION
This is an advanced course in customer service. To qualify for this diploma, one must have successfully completed the Diploma In Customer Service, Executive Diploma or Call Centre Management.
PERIOD
This ten- module course is done over an eighteen – month period.
COURSES
Customer Service Standards (ADCIS101)
Consumer Protection Laws (ADCIS102)
Corporate Governance (ADCIS103)
CRM Strategic Planning 1 (ADICS104)
Business Reserch Methods (ADICS201)
Public Relations (ADICS202)
Service Quality Management (ADICS203)
CRM Strategic Planning II (ADICS204)
Research Project (ADICS300)
SKILLS ACQUIRED
Students pursuing this course should demonstrate the ability to increase their depth of customer service knowledge and understanding of an area of work or study to enable them to formulate solutions and responses to complex customer problems and situations.
Qualifications such as this are appropriate for people working as higher grade supervisors, professionals or managers who need to demonstrate high levels of knowledge, a high level of work expertise in job roles and competence in managing and training others.
Course Features
- Lecture 0
- Quiz 0
- Duration 18 Months
- Skill level Expert
- Language English
- Students 21
- Assessments Yes
