PROGRAM DESCRIPTION
This 18-months course is designed for those who are already in employment but do not possess the relevant formal qualification in customer service.
There are 15 modules to be completed successfully for one to be offered the Diploma Graduates of the Executive Diploma In Customer Service can advance to the Advanced Diploma In Customer Service
COURSES
Modules covered include:
Introduction To Sociology (EDICS101)
Relationship Marketing Management (EDICS102)
Customer Service Management (EDICS103)
Customer Psychology (EDICS104)
Customer and Consumer Rights (EDICS105)
Financial Management (EDICS201)
Professional Selling (EDICS202)
Customer Relationship Management (EDICS203)
Marketing Communications (EDICS204)
Business Ethics (EDICS205)
Call Centre Management (EDICS301)
Strategic Customers Management (EDICS302)
Managing Customers Information System (EDICS303)
Quality Assurance and Control (EDICS304)
CRM Project Management (EDICS305)
SKILLS ACQUIRED
Holders of these diplomas should be able to display competence in the application of customer service knowledge in a broad range of varied work activities performed in a wide variety of contexts, most of which are complex and non-routine.
Learning at this level involves obtaining detailed knowledge and skills and is appropriate for people working independently, or providing basic supervision and training of others in their field of work and people wishing to go to university.
Course Features
- Lecture 0
- Quiz 0
- Duration 18 Months
- Skill level Intermediate
- Language English
- Students 33
- Assessments Yes
